Policies

*WELCOME*
Welcome to my page! I am a one woman Latina owned shop based out of Houston Texas. Every single item is carefully hand crafted using a variety of recycled metals like Brass, Copper, Nickel, & Sterling Silver. I take much pride in what I do and strive to make each order as special as possible. If you have any questions regarding an item in my shop or would like a quote on a custom piece feel free to email me at info@zoezero.com and I will get back to you within 24hrs.
 
*SHIPPING *(US)
Once an order is placed I usually ship within 1-3 days (a tracking number will be provided ) with the exception of Made to order items, please allow 2-4 weeks production time. I offer free US shipping on all orders $50 or more. I am not liable for any items that are lost or stuck in transit, once it leaves my studio I am no longer in control but will do everything I can to help, please contact USPS for more information regarding the missing package. If you would like to insure an order please email me after purchase and I will send an additional invoice to accommodate pricing.
 
*RETURNS*
If you are looking to return or exchange an item for whatever reason please email me at info@zoezero.com we can discuss the best option for you. I strive to satisfy all my customers and will try to resolve the issue to the best of my abilities, in most cases I will offer store credit or a full refund. Please note discounted items are final sale.
 *REPAIRS*
I carful hand craft each and every one of my pieces to insure a long lifespan, unfortunately sometimes accidents happen! If this is the case please email me at info@zoezero.com with a brief description and photo of the issue. Most repairs are simple and require little to no fee depending on the severity of the damage. I will do everything in my power to make sure you are completely satisfied with your purchase!